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Delivery, Sizing & Returns | Pachamama Knitwear

Delivery, Sizing & Returns

Approximate size guidelines


As our garments are handmade we do experience variation in sizing, so to ensure the best fit any information you can give us about the size of the person who the garment is for will be used by us to select the best individual fit we can. When ordering via the shopping basket there is an optional box to fill in this information.

Ladieswear
S to fit UK size 8-10
M to fit UK size 12-14
L to fit UK size 16-18
Sofa socks and long socks one size to fit UK 4-7 (EU37-41)
Slipper socks - some styles one size to fit UK 4-7 (EU37-41)
-some styles M to fit UK 3-5, L to fit UK 6-8
Slippers size EU 38-39 or EU 40-41

Menswear
M/L to fit chest 38-42" (97 to 107cms)
L/XL to fit chest 42-46" (107-117cms)
XL/XXL to fit chest 46-50" (117-127cms)
Sofa socks and welly socks one size to fit UK 9-12 (EU 43-47)
Slipper socks - one size to fit UK 9-11 (EU43-46)
Slippers size EU 42-43 or EU 44-45

Please see individual products for more information.

Postage and packing



Standard
For standard delivery we will send most parcels to UK addresses with the Royal Mail, 3-5 working days from dispatch, £2.95

Express
For express delivery we will send most parcels with DPD Local to UK mainland addresses, delivery next working day, £6.95.
Orders need to be placed before 1pm for delivery next working day. Any orders placed after this time will be dispatched the following day.
Express deliveries placed after 1pm on Friday will be dispatched on the following Monday (excluding bank holidays).
For Northern Ireland, islands and Scottish highlands & islands (see postcodes below) this will be two working days.
Please note we define 'working days' to be Monday - Friday inclusive.

Islands and Scottish highlands & islands
Islands: Channel Isles, Isle of Man, Isle of Wight, Scilly Isles

Scottish highlands post codes: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish islands post codes - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

If your order not been delivered within 5 working days of your 'Dispatched' notification please get in touch.

Outside the UK
We do have delivery options for outside the UK, but if your country does not appear at checkout or does not offer a delivery price please ask for a quote.

Deliveries to EU countries
Unfortunately due to current restrictions and matters beyond our control following Brexit we have had to suspend deliveries to European countries. We will monitor the situation and hope it changes soon. Sorry for any inconvenience this may cause.


Returns & Exchanges


You can return an item to us for a refund within 30 days of receipt if you are not completely satisfied with it, providing it is unworn and in the original condition as received by you. Include your contact details and reason for return. Return postage is at your own expense. Please ask for a proof of posting certificate from the post office as we cannot be held responsible for goods lost in transit.

You can download our returns form here.

We are afraid that we do not operate a free exchange policy so if you would prefer an item in a different style or size the most efficient way to do this is to place a new order for the item you would prefer and then send back the unwanted item for a refund.

If an item is faulty then get in touch as soon as possible; for items with defects we will cover all costs for replacement.