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Free UK delivery for orders over £100
Terms & Conditions
Company Reviews

Our company

Address: Pachamama Ltd, 137 Greenwich High Road, London, SE10 8JA, United Kingdom
Company Registered in England and Wales, Registration No: 3062044
VAT No: GB 657 1790 09
Telephone: +44 (0)20 8269 1550

Retail orders

When you place an order with Pachamama you have the right to cancel this order and as does Pachamama up until the moment when the goods are dispatched, whereupon you will receive email confirmation of this and a contract for the sale of the goods will be formed.
For returns please see our returns policy under Contact > Returns.

Wholesale orders

All prices are subject to change without notification.
2) VAT
All prices are exclusive of VAT. VAT at the current rate will be added to all orders delivered to a UK address. VAT will also be added to orders for delivery to other countries within the European Union unless the customer quotes their VAT Registration number at the time of ordering. VAT will not be charged on orders for delivery outside the European Union.
For all orders shipped outside the UK, please note that we operate on a DDU (Delivery Duties Unpaid) basis. Therefore, the responsibility for paying import duties lies with the customers.
200 GBP (exclusive of VAT) for UK orders. 500 GBP for all other countries.
300 GBP (exclusive of VAT) for UK mainland. Below this carriage is charged at cost.
For all other countries and for UK Islands and Highlands of Scotland, Northern Ireland, Isle of Man, and Isles of Scilly carriage will be charged at cost.
UK Islands:
Channel Isles, Isle of Man, Isle of Wight, Scilly Isles, Northern Ireland
Scottish highlands post codes:
AB31, AB33-38, AB45, AB52-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA20-49, PH17-26, PH30-44, PH49-50
Scottish islands post codes:
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE
For UK Islands, Scottish Highlands and Islands, orders below £300 is £16 per box. Orders over £300 we will split the cost by half so it will be £8 per box. Your carriage fee may be amended depending on box quantities.
Pachamama Ltd retains title to all goods supplied until full payment has been received.
Notwithstanding this, all goods shall be at the risk of the customer once delivered. The right to possession of the goods by a customer shall cease in the event of the failure of their business before full payment has been received. In the event of enforcement of this clause, goods identified as corresponding to those supplied under unpaid invoices shall be deemed to be those goods unpaid for, whether or not similar goods have been supplied under earlier paid invoices.
Payment will be by Proforma invoice unless an account application form has been completed and account terms agreed by Pachamama Ltd. All accounts are net 30 days from invoice date unless otherwise agreed and confirmed in writing.
Pachamama Ltd reserves the right to charge interest at 5% per month or part thereof on any overdue amounts. Any costs incurred in debt collection will be charged to the account of the customer.
Claims for damage or shortage must be notified in writing within 7 days of receipt of goods. Goods returned without prior authorisation will not be accepted for credit.
Pachamama Ltd sell handmade goods and consequently slight variations in colour, size and shape may occur. These are an intrinsic part of the product and should be accepted as such.
Wholesale customers are prohibited to sell on ETSY and Amazon channels, unless otherwise agreed and given written confirmation from the directors of Pachamama Ltd. Otherwise you will be asked to take down the listings and/or reported.


We try our best to keep our website up to date with our stock levels, but please note that there might be occasions where stock shown as available on the website is not. In this case we will make contact with you and offer either cancellation or the option to use the amount paid as credit towards the purchase of a different product. If the new order total is higher, we will request the balance to be paid. If the new order total is lower, we will refund the balance.
You must be 18 years of age or older to place an order with Pachamama Ltd.
We always try and provide a high quality of customer service at Pachamama and if you want to give us a call on 020 8269 1550 or speak to us through our online contact form with any problems or issues you have, then we will be more than happy to help you!
We reserve the right to amend our terms and conditions at any time.